The other side cannot sign or fill something in

Almost every case is one of these. The document timeline tells you which: Track a document and chase a signature.

"The fields are greyed out." The field is assigned to somebody else. Sådan ser modparten det — de kan kun redigere de felter, du har tildelt dem. Open the document, check Felter, and reassign the field to their role — {{role}} udfylder det. This is by far the most common cause, and it is a setup mistake rather than a fault: Fields, and who fills each one.

"It says it is not my turn." Dette dokument underskrives i rækkefølge. Du får en e-mail med dit link, når det er din tur. You chose Én efter én. Either wait for the earlier signer, or resend with Alle på én gang.

"The link has expired." Af sikkerhedshensyn er linket ikke længere gyldigt. Kontakt afsenderen for at få et nyt. Send it again with a later Udløber.

"Nothing happens / it says the document is closed." Check the status: Afsenderen har annulleret dokumentet, så det kan ikke længere underskrives. Kontakt dem, hvis du mener, det er en fejl. or Dokumentet er afvist og nu lukket. Kontakt afsenderen, hvis det skal åbnes igen.

"I have already signed." Din underskrift er allerede registreret på dette dokument — der er ikke mere at gøre her. If they signed and then someone else did not, the document is Delvist underskrevet and it is not them you need.

"I never got the email." Check the timeline for Sendt til underskrift and whether an Åbnet followed. If it was sent and never opened, it is their spam filter — resend with E-mail + SMS so the link also arrives by SMS.

"It says I am missing fields." Udfyld {{n}} obligatorisk(e) felt(er), før du underskriver. Required fields are marked, and Dette felt skal udfyldes. appears on each. If the field is one they cannot reasonably know, it should have been filled by you before sending.

"I am not the right person." Send det til den rigtige person i stedet — they can pass it to a colleague, and Vi har sendt et underskriftslink til din kollega. Dit eget link er nu lukket, så det fremgår helt klart, hvem der underskrev.