Channels

Creating one. Name it after the thing it is about, not the people in it — people change, the subject does not. Under Skapa i you pick the Sektion: Var den här kanalen ligger i sidopanelen för alla.

A forum instead of a conversation. A channel can also be a forum, where every topic is its own post with replies. See Forum channels.

Issue channels. Dedicated issue channels are grouped automatically under Ärenden, including newly created ones. They stay in that section instead of moving into favourites or a personal category. Tenant and super-admin issue channels keep separate sections. Archived and personally hidden conversations stay in their respective sections.

Using Länka ett ärende in a regular conversation keeps it a regular conversation. You can also use Koppla en sprint from Kopplat arbete without making it a dedicated issue channel. An issue or sprint link alone does not put it under Ärenden. Sidebar grouping does not change who can access a conversation, its members, or its notification settings. Resolving or reopening a linked issue does not archive or reopen a regular conversation. Automatic archiving applies only to dedicated issue channels.

Organising the sidebar. Ny kategori makes a category — Information, Buggar och önskemål… — and Dra kanaler hit to fill it. Flytta upp, Flytta ner and Byt namn do the rest. Channels with no category sit under Kanaler. Super admins see ordinary tenant conversations under Kundchattar, separate from their super-admin conversations.

Lägg till i favoriter pins the handful you are in every day to the top. Endast olästa collapses the sidebar to what actually needs you, and Inga olästa kanaler is the empty state worth aiming for.

Giving a channel its own icon. Open Kanalinställningar and click the square next to Kanalnamn. Under Emoji you pick any emoji. Under Ikon you pick a symbol from the same icon set the rest of DealJourney uses, and the row of dots underneath colours it, which keeps a tidy, matching look across the list. The icon shows in the sidebar at the same size as people's profile pictures, so a channel is as quick to spot as a face. Ta bort ikon puts back the default symbol for the channel's type. Only channel owners and admins can change it.

What comes first. Every section starts sorted by Senaste aktivitet: the conversation someone last wrote in sits at the top. Automatic lines, such as an issue changing status or being closed, do not count, so tidying up an old issue does not lift its conversation back up. Conversations nobody has written in for two weeks are tucked away at the foot of their section behind Visa {{count}} äldre. Anything unread, and the conversation you have open, always stays listed. To choose a different cut-off, or list everything, use Göm undan tysta konversationer.

Every section heading has the same menu: right-click it, or use the Avsnittsalternativ gear next to it. That is where the sort, the filters and Visa olästa när avsnittet är hopfällt live.

Finding your own conversations. Open Sortera och filtrera above the list, then hover over Sortera och filtrera to open its submenu. You can also open the submenu with a tap or the keyboard. Endast mina konversationer keeps every conversation you started, wrote in, were mentioned in, or own an issue for. Endast de jag har rapporterat is narrower: only the ones you started, or whose issue you reported, so a reply you left in someone else's issue does not pull it in. To keep everything but see it by owner, choose Efter rapportör: yours come first, then everyone else's grouped by the person who raised them. Private channels, direct messages, favourites and the conversation you have open always stay listed, and the unread badge only counts what the filters leave on screen.

Keeping your sidebar focused. Right-click a conversation and choose Dölj kanal to move it into the collapsed Dolda section. This also mutes that conversation for you, so its unread messages stop adding to your chat badges. It does not remove other members or archive the conversation. To bring it back, expand Dolda, right-click the conversation, and choose Visa kanal. Showing it also unmutes it.

Deciding how loud a channel is. Kanalinställningar → Aviseringar:

• Alla meddelanden — for the few you genuinely need live.
• Endast omnämnanden — the right default for most.
• Inget — for a channel you read when you choose to.

Tysta kanal goes further: Tystade kanaler räknas inte i olästa-räknaren.

Automated posts have their own switch — Statusändringar på ärenden och andra automatiska uppdateringar läggs in i kanalen. Välj om de ska räknas som olästa här, eller följ din egen standard från Inställningar. — so a channel that receives status updates can stay quiet without silencing the people in it.

Reading and re-reading. Markera som läst, Markera som oläst and Markera som oläst härifrån let you park a conversation for later honestly, instead of leaving it unread and hoping. Use Gå till datum to get back to a specific day, and Fäst meddelande for the message people will keep asking about.

Finishing with a channel. Arkivera kanal takes it out of the sidebar and keeps the history searchable. It shows as Arkiverad. Archive rather than delete — the reasoning in an old channel is usually worth more than the tidiness. Archiving also clears whatever was still unread in the conversation, so the archive does not sit on a count you never meant to keep. If you would rather it stayed unread, turn Arkivering markerar en konversation som läst off in Choose which notifications you get. Anything written after you archived still shows its badge on the row, so a conversation that comes back to life tells you.

Members. {{count}} medlemmar is shown in the header, along with {{count}} medlemmar · {{viewing}} läser detta nu. Channel owners can Gör till kanaladmin so more than one person can manage it.