Getting started3 min read
Set up your account in five minutes
Walk through the first-run checklist so your workspace is ready before your team logs in.
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One place for every answer, for customers and staff
Publish a knowledge base your customers help themselves from, turn the same articles into training your team has to read, and let an AI chatbot handle the questions that repeat. All from the CRM you already run.
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AccountAnswers pulled straight from your published articles
One library, two jobs
Write it once. Serve customers and your own people.
The same articles pull double duty. Customers self-serve at any hour, and your team treats the internal ones as the manual they actually keep open.
Public help center
A public help center that deflects tickets
Give people a clean, searchable place to solve their own problems. Fewer emails land in your inbox, and the ones that do arrive already narrowed down.
help.fjordly.no
Help center
Browse the library
Structured the way people actually look
Group articles into categories so readers land on the right one in seconds. Here is a live preview of how it reads.
Browse the library
Required reading
Turn articles into onboarding your team can't skip
This is the part most teams underuse. Assign an article as required reading and it becomes a step new hires complete before they are let loose. The knowledge then stays in the same place they will reach for it on the job.
01
Write the article once
Document the process the way your best person already does it.
02
Mark it as required
Attach it to an onboarding checklist for a role or a whole team.
03
The new hire confirms
They read it, work through it, and mark each step complete.
04
It stays one search away
The same article is there the day they need a refresher.
Ingrid Solberg
New account manager
Onboarding checklist
- Read: How we qualify a lead
- Read: Our pipeline stages explained
- Read: Logging calls and follow-ups
- Read: Handing a deal to delivery
Try it yourself
An AI chatbot that answers from your own articles
Drop one snippet on your site and the bot answers from your published knowledge base, captures leads, checks ticket status, and passes people to a real person when it should. Click a question to watch it work.
Fjordly Assistant
Online
Hi there. I can help with most things right away. Ask me anything, or tap a question below.
62%
of questions resolved without a human
When the answer already lives in your knowledge base, the chatbot serves it in a second. Your team keeps its time for the conversations that genuinely need a person.
24/7
Always answering
< 2s
Average reply
1
Snippet to install
62%Always answering
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