Tickets (support inbox)
The support inbox — Ärenden — is where customer support requests land and get worked. A ticket is a single support conversation, usually started by a customer email or the support widget, that your team tracks from open through to resolved.
The page has three parts: the list of tickets on the left, the selected conversation in the middle, and the ticket's details on the right. Emails to your connected support address become tickets automatically; you can also create one by hand.
Every ticket carries:
- a status that tracks where it is (for example unresolved → closed),
- a priority so urgent issues stand out,
- an assignee — the team member responsible for it.
You reply to the customer directly from the ticket, and Dealy can draft a reply for you based on what it knows about your product and the customer. Because the whole back-and-forth stays in one place, anyone on the team can pick up where someone else left off.
I det här avsnittet
Create a ticket
Open a support ticket by hand when it did not arrive by email
Reply to a ticket
Answer a customer, and keep the whole exchange on the ticket
Assign a ticket and set its status and priority
Give a ticket an owner, a status and a priority so it stops being nobody's job
Search and filter the support inbox
Filter the inbox down to what is yours, what is waiting and what is overdue
Use Dealy to draft a ticket reply
Have Dealy write the first draft of a reply, then edit it before it goes