Search and filter the support inbox

The Ärenden list gives you a few ways to find what you need:

1. 1Tabs — across the top of the list, switch between Olösta, Mina ärenden, and Alla ärenden. Most of the time you'll live in Olösta or Mina ärenden.
2. 2Search — type into the search box (it reads Sök i konversationer...) to find a conversation by subject, sender, or a case number.
3. 3Filters — open the filter bar to narrow by status, priority, tags, and more, and save a filter you use often as a view that appears as its own tab.

If you have more than one support address connected, an Alla inkorgar selector lets you focus on a single inbox.

The filter bar and saved views are the same component on every list in DealJourney, so anything you learn here works on the others: Filter a list covers building a filter, and Save and share a view covers keeping and sharing one.