Reply to a ticket

To answer a customer on a ticket:

1. 1Open Ärenden from the sidebar and click the ticket in the list to open the conversation.
2. 2In the Svara box at the bottom, check the Från address is the support address you want to send from.
3. 3Write your message. If you'd like help, Dealy can draft the reply for you — see "use Dealy to draft a ticket reply".
4. 4Click Skicka svar. The message is emailed to the customer and added to the conversation.

Your reply goes to the customer. If instead you want to leave a note for your own team that the customer can't see, use Intern anteckning.

Once the issue is resolved, set the ticket's status to closed so it leaves your open queue.