Create a ticket

Most tickets are created automatically from incoming support emails. To open one by hand:

1. 1Open Ärenden from the sidebar.
2. 2Click Nytt ärende in the top right. This opens the Skapa ärende dialog.
3. 3Fill in the Ämne and a Beskrivning of the issue.
4. 4Add the customer's Avsändarens e-post so replies reach the right person, and set the status, priority, and Tilldelad if you already know them.
5. 5Click Skapa ärende.

The new ticket opens straight away so you can start working it. From there you can reply to the customer, change its status or priority, or hand it to a teammate.