The Activity tab

Aktivitet covers effort rather than outcome: what is being done, and what support is absorbing.

⟦Engagemangsöversikt⟧ gives Interaktioner (30d), Möten/vecka, Genomsn. svar, E-postengagemang and Samtalspoäng.

Read these as leading indicators, not as scores. Activity precedes results by however long your sales cycle is, so a quiet month here shows up in the Sales tab a quarter later — which is exactly why it is worth watching. The reverse is the trap: high activity is not achievement, and ranking people on interaction counts reliably produces more interactions and no more revenue.

⟦Genomsn. svar⟧ is the one with a direct customer consequence. How long somebody waits for a reply changes whether they buy, and it is one of the few numbers here you can act on this week.

⟦Affärshälsa⟧ is a composite. It is a prompt to look closer, not a verdict — För lite data appears when there is too little behind it to say anything, which is more honest than a confident number.

Support side: Ärenden per status, Ärenden per prioritet and Ärenden per källa. Source is the one that pays for itself: a channel producing far more tickets than the others is usually a product or a documentation problem, not a support problem. See Set up the support desk for the response-time targets behind it.

⟦Varningar och insikter⟧ surfaces what changed without you asking, and is the fastest thing on the page to read. Inga varningar eller insikter tillgängliga is a normal, good state.