The Customers tab

Kunder is a snapshot of your base: how many, how valuable, how engaged, and who is wobbling.

⟦Totalt antal kunder⟧ with Kundtillväxt and Bortfallsgradstrend is the shape of the base over time.

⟦Kundlivstidsvärde⟧ — Genomsnittligt CLV — is what a customer is worth over the whole relationship. It is the number that decides what you can afford to spend winning one, so it belongs in any conversation about marketing budget.

⟦Toppkunder per MRR⟧ is worth reading as a concentration risk, not a trophy cabinet. If the top three are a large share of revenue, losing one is an event rather than a dip.

⟦Riskutsatta kunder⟧, split into Hög risk, Medel risk and Låg risk, is the actionable part of the page. Work the high-risk list; that is the whole point of it existing.

⟦Engagemangspoäng⟧ — Genomsn. poäng and {{count}} kunder med lågt engagemang — is the leading indicator. Engagement falls before revenue does, which is what makes it useful: a customer who stopped replying in March is the one who cancels in June.

The risk scoring comes from the health score, so it is only as good as how you have set that up: Understand and change the customer health score.

Customers or Retention? This tab is now. Retention follows the same customers forward from when they joined, which is how you tell whether you are getting better: The Retention tab.