Check a fix and say whether it worked

An issue can be attached to the conversation it came out of. The post carries a small chip with its key; open it and you get the issue itself — where it stands, what has happened to it, and the two answers only you can give.

Where it stands. The status is the whole message, and there is no second thing to check:

• ⟦In progress⟧ — somebody is working on it.
• ⟦Fixed locally⟧ — the fix is written, but it is not running anywhere you can reach yet. Nothing to try.
• ⟦Under review⟧ — it is live and it is your turn. This is the only status that ever means "go and test this", and it is set automatically at the moment the fix goes live, not before.
• ⟦Rework⟧ — it came back to us.
• ⟦Resolved⟧ — done.

Answering. On an issue that is Under review, open it from the chip and you get ⟦Did this fix it?⟧ with two answers:

• ⟦It works⟧ — closes it. Add a note if you want; it is not required.
• ⟦Still not fixed⟧ — sends it back with what you wrote. The note is required here: Tell us what still happens first. Your words go on the issue as they are, so whoever picks it up reads what you saw rather than a second-hand summary.

It was closed and it is still happening. Open it and you get ⟦Not actually fixed?⟧ instead — the same Still not fixed button, which puts it straight back on the list.

Why it matters. You are the one who tried it, so nothing is lost relaying it. The answer, the reason and the change all land in one place, and everyone in the channel sees it happen.

If the buttons are not there, the issue is not Under review or Resolved — it is either not ready to test or already back with us, and there is nothing to answer yet.