Choose what happens when you click a phone number

Every phone number in DealJourney is clickable: in lists, on a customer or contact card, in a ticket, and in the dialler. What a click actually opens is decided by your computer, not by DealJourney, so the only thing we control is the kind of link we hand it. That is a company-wide choice, and it lives under Admin in Arbetsyteinställningar, in ⟦Klicka för att ringa⟧: Vad som händer när någon klickar på ett telefonnummer i DealJourney.

1. 1⟦Länktyp⟧ - De flesta telefoner och softphones svarar på tel. Välj callto om din softphone bara registrerar den, till exempel TelecomX Communicator. - tel: (telefoner och de flesta softphones) is the default and the right answer for mobiles and most desktop softphones. - callto: (för Skype for Business och TelecomX Communicator) - sip: (Zoiper, Bria och andra SIP-klienter) - Egen länk, for a softphone that registers its own address. Then fill in Egen länk: Adressen som din softphone registrerar, med {number} där telefonnumret ska stå. Till exempel mysoftphone://call?to={number}
2. 2⟦Standardlandskod⟧ - Läggs till på nummer som sparats utan landskod, så att de fortfarande går att ringa. Lämna tomt för att ringa numren exakt som de är sparade.
3. 3⟦Exempel⟧ shows Vad ett klick på det här numret skulle öppna. Check it before you save.

If nothing happens when you click a number, the link is reaching your computer and your computer has nobody to hand it to. Open your softphone's own settings and let it register as the handler for calls, then try again. If it only offers to register one kind, pick that same one here.

The country code is only added to numbers that do not already have one. A number saved as +47 or 0047 is left exactly as it is, so a company with customers in several countries can safely set the code for its own.

This setting does not affect Telavox. If your company uses the Telavox integration, a click places the call through Telavox and only falls back to this link when that does not work.