Get SMS switched on

⟦SMS er ikke aktivert for denne kontoen ennå. Et SMS-nummer må tildeles før du kan sende meldinger til kunder.⟧

That message means the sending number is missing, and it is not something you can fix from the customer record. SMS runs through a messaging provider, and your workspace needs a number assigned on it before anything can go out.

1. 1Open the SMS integration settings in the admin area.
2. 2Connect the provider with the credentials you were given.
3. 3Confirm the sending number.

If you do not have credentials, this is a conversation with us rather than a setting — the number has to be provisioned and, in several countries, registered against your company before a network will carry your traffic.

What the customer sees as the sender is that number, or a sender name if one has been registered for you. It matters more than it sounds: a recognised sender gets read, an unknown number gets ignored, and in some countries an unregistered sender name is silently dropped by the operator.

Country matters. Numbers are country-matched — a Norwegian recipient should be texted from a Norwegian number — and the rules about what may be sent, and when, differ between Norway, Sweden and Denmark.

Test before you rely on it. Send one message to your own phone and check the status reaches Levert rather than stopping at Sendt or turning into Mislyktes. See The SMS inbox.

WhatsApp is a separate connection with its own approval steps and its own rules: WhatsApp Business