Tickets (support inbox)

The support inbox — Henvendelser — is where customer support requests land and get worked. A ticket is a single support conversation, usually started by a customer email or the support widget, that your team tracks from open through to resolved.

The page has three parts: the list of tickets on the left, the selected conversation in the middle, and the ticket's details on the right. Emails to your connected support address become tickets automatically; you can also create one by hand.

Every ticket carries:

• a status that tracks where it is (for example unresolved → closed),
• a priority so urgent issues stand out,
• an assignee — the team member responsible for it.

You reply to the customer directly from the ticket, and Dealy can draft a reply for you based on what it knows about your product and the customer. Because the whole back-and-forth stays in one place, anyone on the team can pick up where someone else left off.