Put a support form on your website

Offentlig saks-widget — Konfigurer et innbyggbart supportskjema for nettsiden din

1. 1Open the widget settings and Aktiver widget. Klikk "Aktiver widget" ovenfor for å generere ditt innbyggbare supportskjema.
2. 2Under Innhold, write the Overskrift, Beskrivelse, Knappetekst and Suksessmelding.
3. 3Adjust Feltetiketter og plassholdere if your customers would use different words.
4. 4Under Alternativer, choose the Valgfrie felter: Prioritetsvelger, Selskapsnavn and Telefonnummer.
5. 5Match your site under Utseende — Bakgrunn, Knapp, Hjørneradius, Skriftstørrelse and the rest, with Forhåndsvisning beside you.
6. 6Legg til på nettsiden din: Kopier innbyggingskoden — Kopier innbyggingskode — then Åpne nettstedsredigereren, Lim inn koden and Lagre og publiser siden. Etter innliming, lagre eller publiser siden. Supportskjemaet vil være aktivt og innsendinger vil vises i saksinnboksen din.

Plattformspesifikke instruksjoner (WordPress, Squarespace, Wix...) covers the usual site builders.

Ask for as little as possible. Every optional field you switch on loses you some submissions. Name, email and message is enough to start a conversation; you can ask for the rest in your reply, when they are already talking to you.

⟦Suksessmelding⟧ is worth writing properly. "Thanks, we have got it and will reply within one working day" ends the interaction well; a bare "Submitted" leaves people wondering whether it worked.

Spam. Spamforebygging gives you Honeypot (blokkerer roboter) and Ratebegrensning / IP / time: Leave the honeypot on — it is invisible to real people and stops most automated submissions.

Regenerating the key breaks every embed. Trenger du en ny widget-nøkkel? Dette vil ødelegge alle eksisterende innbygginger. Regenerer widget-nøkkel? Alle eksisterende innbyggingskoder vil slutte å fungere. Only do it if the key has leaked, and re-paste the snippet everywhere immediately afterwards.

Widget or chatbot? The widget is a form: they write, you reply later. The chatbot answers immediately from your knowledge base and only creates a ticket when it cannot: Put the chatbot on your website. Many sites run both — the bot on every page, the form on the support page.