Choose which notifications you get

1. 1Open Profile & settings and pick Notifications.
2. 2Find the row for the event you care about.
3. 3Tick or untick In-app, Email and SMS independently.

Choose how you want to be notified about ticket events. Changes are saved automatically.

Every event is a separate row with its own three switches, so "email me only when a deal is won, but tell me in-app about everything" is a normal setup rather than a compromise. Rows are grouped by what they are about, and the groups run in alphabetical order, so you can scroll straight to roughly where the one you want should be: Activities, Customers, Invoices, Leads, Opportunities, Subscriptions, Support tickets, Team chat and Whole team, among others.

You can also turn one off from the notification itself. Every row in the bell and in Notifications has a small menu on the right that offers to switch off exactly that kind of notification, so you do not have to work out which row here produced it. It asks you to confirm first and tells you what will stop arriving, and the setting it changes is the same one you see on this page. On an issue status change it also offers that single status, so you can silence Resolved from a resolved notification and keep the rest.

Drowning in email? Turn the Email column off for a whole group and leave In-app on. Nothing is lost — it all still arrives in the bell: Notifications. Reset to defaults puts everything back if you go too far.

Whole team is the opt-in one worth knowing about: Any won opportunity across the company — opt in to celebrate with the team

Two switches in Team chat are not about being notified at all. Status updates count as unread decides whether automated status updates raise an unread badge, and Archiving marks a conversation as read decides what archiving a conversation does to what is still unread inside it: Archiving a conversation clears whatever is still unread in it. Turn this off if you use the archive as a to-read pile and want the unread badges to stay.

SMS costs money. SMS notifications are sent from your tenant's number and cost money per message. Costs are billed to your tenant. Off by default. It also needs a mobile number in international format on your profile — the panel warns you if yours is missing or written without a country prefix.

Toasts. Pop a transient notification on screen so you can act on it without opening the bell How long the preview stays on screen before fading, and you can set it to Until dismissed if things vanish before you have read them.

Pausing pop-ups for a while. The menu under your avatar has a Notifications switch. Turn it off and it asks for how long: half an hour, an hour, three hours, a day, or Indefinitely. A timed pause shows when it ends next to the switch and turns itself back on, so sharing your screen or a focus block never leaves pop-ups off by accident. Notifications still land in the bell while paused. Turning the toast setting on here also ends a pause.

SMS quiet hours, under General: Mute SMS notifications during these hours. In-app and email are unaffected, so you'll still see everything when you're back.

Platform issue statuses. Under Platform issues, keep your preferred channels enabled for Status changed. Then use Notify me for these statuses to select the statuses that should notify you. To hear only when work is sent back, leave Rework on and turn the other statuses off, including Resolved. These choices apply to both in-app and email notifications and save immediately.

Mute automated changes still controls automated changes. Still tell me when an issue needs my review can bypass that mute for review requests, but only if Under review is selected above. Deployment announcements have their own switches and are unaffected by status choices.