Put a support form on your website

Offentlig sagswidget — Konfigurer en indlejrbar supportformular til din hjemmeside

1. 1Open the widget settings and Aktiver widget. Klik "Aktiver widget" ovenfor for at generere din indlejrbare supportformular.
2. 2Under Indhold, write the Overskrift, Beskrivelse, Knaptekst and Succesmeddelelse.
3. 3Adjust Feltetiketter og pladsholdere if your customers would use different words.
4. 4Under Indstillinger, choose the Valgfrie felter: Prioritetsvælger, Virksomhedsnavn and Telefonnummer.
5. 5Match your site under Udseende — Baggrund, Knap, Hjørneradius, Skriftstørrelse and the rest, with Forhåndsvisning beside you.
6. 6Tilføj til din hjemmeside: Kopiér indlejringskoden — Kopiér indlejringskode — then Åbn din hjemmesideeditor, Indsæt koden and Gem og udgiv siden. Efter indsætning, gem eller udgiv siden. Supportformularen vil være aktiv, og indsendte sager vises i din sagsindbakke.

Platformspecifikke instruktioner (WordPress, Squarespace, Wix...) covers the usual site builders.

Ask for as little as possible. Every optional field you switch on loses you some submissions. Name, email and message is enough to start a conversation; you can ask for the rest in your reply, when they are already talking to you.

⟦Succesmeddelelse⟧ is worth writing properly. "Thanks, we have got it and will reply within one working day" ends the interaction well; a bare "Submitted" leaves people wondering whether it worked.

Spam. Spamforebyggelse gives you Honeypot (blokerer bots) and Begrænsning / IP / time: Leave the honeypot on — it is invisible to real people and stops most automated submissions.

Regenerating the key breaks every embed. Har du brug for en ny widgetnøgle? Dette vil ødelægge alle eksisterende indlejringer. Regenerer widgetnøgle? Alle eksisterende indlejringskoder vil holde op med at virke. Only do it if the key has leaked, and re-paste the snippet everywhere immediately afterwards.

Widget or chatbot? The widget is a form: they write, you reply later. The chatbot answers immediately from your knowledge base and only creates a ticket when it cannot: Put the chatbot on your website. Many sites run both — the bot on every page, the form on the support page.