Put enquiry forms on your website

Formularer til hjemmesiden lists every form your workspace has. Hver formular har sin egen indlejringskode, egne spørgsmål og eget udseende, så hver afdeling eller hvert formål kan have sin egen formular på hjemmesiden.

Create a form

1. 1Open Formularer til hjemmesiden and choose Ny formular.
2. 2Give it a Formularens navn your team recognises, such as the department it is for. Visitors never see the name.
3. 3Work through the sections below, with the live preview beside you, and choose Gem ændringer.

To start from a form you already like, open the actions on that form and choose Duplikér. The copy gets everything except the embed code, which is always its own.

Questions

Under Spørgsmål, add the questions the form asks besides the visitor's contact details: Tilføj et eksisterende spørgsmål, or Nyt spørgsmål to create one on the spot with its Svartype and, for a choice, the Svar at vælge imellem. Drag questions to reorder them, or between Stilles før kontaktoplysningerne and Stilles efter kontaktoplysningerne.

Open a question to set how it behaves on this form:

• Skal besvares på hjemmesiden. Kun denne formular kræver det. Sager, som teamet opretter manuelt, spørger aldrig om det.
• Stil før kontaktoplysningerne. God til »Hvad drejer det sig om?«, så den besøgende starter med sit ærinde.
• Vis svarene som Knapper or Rulleliste.
• Stil kun dette efter et bestemt svar: pick the earlier question and the answers that make this one appear. A question can depend on a question that is itself conditional, so a business customer can get the organisation number and address only after choosing a service.
• Eksempeltekst i feltet, Hjælpetekst under spørgsmålet, and for a file question Højst antal filer, en besøgende kan vedhæfte.

Each question is a ticket field, so the answer shows on the case. Requiring a question on one website form does not make your team answer it when they create a case by hand. A question that is required on the ticket field itself is required everywhere, and the form says so.

Contact details

Under Kontaktoplysninger, choose which of the visitor's own details the form asks for, which must be filled in, and what the labels and example text say. Vis og kræv e-mail eller telefon, ellers har I ingen måde at svare den besøgende på.

A form does not need a subject or a message box. Uden emne dannes sagens titel ud fra den besøgendes svar. The title also carries the visitor's name, so a day of enquiries about the same thing is still easy to tell apart.

Look

Under Udseende, choose Vores design to set colours, corners, font size and Skrifttype yourself, or Brug hjemmesidens udseende: Formularen har ingen egne farver eller skrifttyper, men bruger hjemmesidens.

Hver del af formularen har et fast klassenavn, så en webdesigner kan finjustere den fra hjemmesidens eget stylesheet. Choose Vis klassenavne to see them and give the list to whoever looks after your website.

The form speaks your workspace's language to visitors: error messages, the button text while sending and the choices for priority follow it. The heading, labels and other texts are yours to write under Tekster and Kontaktoplysninger.

Where the enquiries go

Under Sager og spam, set the Prioritet for nye sager and the Tags til nye sager for cases from this form.

To send one form's cases to a team or a person, add a routing rule with the condition Formular på hjemmesiden and pick the form: Set up the support desk. This is how each department gets its own enquiries without anyone sorting them by hand. Every case also shows which form it came from.

Add it to your website

Under Sæt på hjemmesiden, Kopiér indlejringskode and paste it where the form should appear. Platformspecifikke instruktioner (WordPress, Squarespace, Wix...) covers the usual site builders. Several forms can sit on the same page.

Before it goes on a real page, use Test formularen før den lægges på hjemmesiden: Åbn testsiden. Åbner den rigtige formular på en blank testside, så du kan sende en henvendelse præcis som en besøgende. Den opretter en rigtig sag i din indbakke, som du kan slette bagefter. The test page shows the saved form, so save first.

Good to know

Ask for as little as possible. Every field you add loses you some enquiries. Ask for the rest in your reply, when they are already talking to you.

Pausing and deleting. På pause: formularen vises ikke, hvor den er indlejret, før du slår den til igen. Deleting a form stops it everywhere it is embedded; cases it already created are kept.

Regenerating the code breaks the embed. Har du brug for en ny widgetnøgle? Dette vil ødelægge alle eksisterende indlejringer. Only do it if the code has leaked, and paste the new snippet everywhere straight afterwards.

Spam. Et skjult felt, som kun robotter udfylder. Deres beskeder kasseres stille og roligt. Hvor mange henvendelser én besøgende kan sende i timen.

Form or chatbot? A form is for writing to you and getting a reply later. The chatbot answers straight away from your knowledge base and only creates a case when it cannot: Put the chatbot on your website. Many sites run both.