Create a ticket

Most tickets are created automatically from incoming support emails. To open one by hand:

1. 1Open Supportsager from the sidebar.
2. 2Click Ny sag in the top right. This opens the Opret sag dialog.
3. 3Fill in the Emne and a Beskrivelse of the issue.
4. 4Add the customer's Afsenders e-mail so replies reach the right person, and set the status, priority, and Tildelt if you already know them.
5. 5Click Opret sag.

The new ticket opens straight away so you can start working it. From there you can reply to the customer, change its status or priority, or hand it to a teammate.