Use Dealy to draft a ticket reply

Dealy can write a first draft of a support reply for you, using what it knows about your product and the customer. You always review and edit before it goes out — nothing is sent automatically.

1. 1Open Supportsager from the sidebar and open the ticket you want to answer.
2. 2Click Dealy on the reply box (or open the Dealy tab on the right) to show the Dealy-udkast panel.
3. 3Click Generér udkast. Dealy reads the conversation and writes a suggested reply. You can add your own instructions first if you want to steer the tone or content.
4. 4Read the draft. If it's not quite right, click Generér et til for another take.
5. 5When you're happy, click Indsæt i svaret to drop the draft into the reply box, edit anything you like, and send it as usual.

For more involved questions, turn on deep research mode in the panel — Dealy will look more widely before drafting, which is slower but more thorough.