Change, pause or end a subscription

Changing what they pay. Open the subscription and change the price or the products on it. Do it here rather than in the catalogue — editing the product changes it for every customer, not just this one.

An upgrade or downgrade is usually a change to the existing subscription, so the customer's history stays in one place. Start a new one only when the terms genuinely restart: Start et nyt abonnement med nye vilkår

Pausing. Set the status to Sat på pause when billing stops for a while but the agreement survives — a seasonal break, a dispute being resolved. The subscription is still there and can be resumed.

Ending it. Set the status to Churnet and record when it ended. This is the important one, and it is worth doing on the day rather than eventually.

Why churn must be recorded properly. A subscription left Aktiv after the customer has gone keeps counting towards recurring revenue, so your MRR is overstated and your churn rate looks better than it is. Both numbers are wrong in the direction least likely to prompt anyone to check. Deleting the subscription is no better: it removes the evidence that the customer was ever there, and the loss vanishes from every retention figure instead of being counted.

Stopping auto-renewal is not the same as churning. Turning Automatisk fornyelse off means the agreement lapses at the end of the current term. Until that date arrives the customer is still active and still being billed, which is often exactly what was agreed — but if they have already left, mark it churned rather than waiting.