Outcomes and callbacks

The outcomes:

• ⟦Interessert⟧ — worth following up. Create the opportunity while it is fresh.
• ⟦Ikke interessert⟧ — a real answer. Log it, so nobody rings them again next quarter having learnt nothing.
• ⟦Ring tilbake⟧ — they want to talk later. This one asks for a time; see below.
• ⟦Ikke svar⟧ and ⟦Opptatt⟧ — no contact. The number stays in play.
• ⟦Feil nummer⟧ — fix the record, or it wastes somebody's time again.
• ⟦Ikke ring⟧ — they asked not to be contacted. This is the one that carries legal weight: honour it, and never use "no answer" as a soft version of it.

Resultatet er lagret confirms it landed, and {{count}} forsøk on the entry shows how many times this number has been tried.

Scheduling a callback. Når skal du ringe tilbake? — Om 1 time, Om 3 timer, I morgen kl. 09 or Neste uke kl. 09, or Velg dato and Tidspunkt. Velg dato og tidspunkt for å planlegge tilbakeringingen.

⟦Planlagte tilbakeringinger⟧ collects them, and {{count}} tilbakeringinger tells you how many are waiting. Clear these before starting new numbers: somebody who asked you to ring back has already agreed to the conversation, which no cold number has.

Being on time matters more here than anywhere else. A callback taken twenty minutes late is a normal call; a callback taken a day late is a lost one.

For anything that needs more than a call, turn it into a proper follow-up on the record rather than leaving it in the dialer: Add an activity