Put a support form on your website

Public Ticket Widget — Configure an embeddable support form for your website

1. 1Open the widget settings and Enable Widget. Click "Enable Widget" above to generate your embeddable support form.
2. 2Under Content, write the Heading, Description, Button Text and Success Message.
3. 3Adjust Field Labels & Placeholders if your customers would use different words.
4. 4Under Options, choose the Optional Fields: Priority selector, Company name and Phone number.
5. 5Match your site under Styling — Background, Button, Border Radius, Font Size and the rest, with Live Preview beside you.
6. 6Add to Your Website: Copy the embed code — Copy Embed Code — then Open your website editor, Paste the code and Save and publish your page. After pasting, save or publish the page. The support form will be live and submissions will appear in your Tickets inbox.

Platform-specific instructions (WordPress, Squarespace, Wix...) covers the usual site builders.

Ask for as little as possible. Every optional field you switch on loses you some submissions. Name, email and message is enough to start a conversation; you can ask for the rest in your reply, when they are already talking to you.

⟦Success Message⟧ is worth writing properly. "Thanks, we have got it and will reply within one working day" ends the interaction well; a bare "Submitted" leaves people wondering whether it worked.

Spam. Spam Prevention gives you Honeypot (blocks bots) and Rate limit / IP / hour: Leave the honeypot on — it is invisible to real people and stops most automated submissions.

Regenerating the key breaks every embed. Need a new widget key? This will break all existing embeds. Regenerate widget key? All existing embed snippets will stop working. Only do it if the key has leaked, and re-paste the snippet everywhere immediately afterwards.

Widget or chatbot? The widget is a form: they write, you reply later. The chatbot answers immediately from your knowledge base and only creates a ticket when it cannot: Put the chatbot on your website. Many sites run both — the bot on every page, the form on the support page.