Assign a ticket and set its status and priority

Open Tickets from the sidebar and click the ticket to open it. Its details are on the right-hand side.

Assign it to someone

1. 1In the details panel, find Assignee.
2. 2Use the picker (Assign teammate) and choose the team member who should own the ticket.

Change the status or priority

1. 1In the same details panel, use the Status dropdown to move the ticket along (for example to closed when it's resolved).
2. 2Use the Priority dropdown to flag how urgent it is.

To triage several tickets at once, tick the checkboxes next to them in the list and use the bulk actions menu to assign them, or change their status or priority together.