Make your team's case emails your own

When a case is assigned to someone, gets a new comment or internal note, changes status or arrives, the people who follow it can get an email about it. Each person turns these on or off in their own notification settings.

These emails are written in the reader's own language and carry your company name. Your logo is shown at the top once it is added to the company profile.

Add a text at the bottom

1. 1Open Aviseringsmejl in Set up the support desk.
2. 2Write the text in Text längst ner, for example your support phone number or opening hours. Line breaks are kept.
3. 3Save.

Pick the colour

1. 1In the same place, choose a colour under Färg på knapp och topplinje. The button next to it shows how it will look.
2. 2Save. Använd standardfärgen goes back to the standard colour.

Only workspace administrators can change these. The next email anyone gets uses the new text and colour.