Question types

Text answers

• Text — a single line. Names, references, short answers.
• Long text — a paragraph. Use it sparingly: it is the type nobody can summarise across fifty responses.

Specific formats, which validate what is typed and are worth using instead of plain text every time they apply:

• Number, Email, Phone, URL, Date, Date and time.

Choices

• Yes/No — a clean binary.
• Dropdown — one answer from a list.
• Multi-select — several answers from a list.

Scales

• Rating — stars or a numeric score, for "how good was this".
• Likert — agree-to-disagree across a set of statements, for attitudes rather than scores.

Structure

• Heading — not a question at all: a label that breaks a long section up or explains what follows.

The rule that matters: prefer a choice over free text. Every free-text answer has to be read by a person and cannot be counted, filtered or charted. Ten responses is fine; a hundred is a job nobody does. If you can write the plausible answers down, make it a dropdown — and leave one free-text question at the end for what you did not anticipate.

Rating or Likert? Rating for an experience ("how satisfied are you"), Likert for a belief ("the reporting is easy to understand"). Mixing them in one block makes both harder to read.

Ask what you will act on. A question whose answer would not change anything you do is a question that costs you completion rate for nothing.

Collect supporting files. A Filopplasting question accepts up to five files, 10 MB each: PDF, PNG or JPEG images, text, CSV, Word or Excel documents. Files are private and available only through the recipient link or an authorised response view. Respondents can remove files before submitting. Preview files are not uploaded. Expired and withdrawn links cannot download attachments.