You are not getting notifications

Work down this list — it is ordered by how often each one turns out to be the cause.

1. The switch is off. Open Profile & settings → Notifications and check the row for the event you expected. In-app, email and SMS are three separate switches, so email can be off while the bell has been working all along.

2. You do not own the record. Notifications follow ownership. If the deal is assigned to a colleague, nothing about it will reach you, however interesting it is. See What actually sends you a notification.

3. The email went to spam. Notification email comes from our sending domain, not from your own mailbox. Check the junk folder, and if it is there, mark it as not spam so the next one lands properly.

4. For SMS specifically, three things stop it, and the settings panel tells you which: no mobile number on your profile (You have SMS notifications enabled but no phone number on your profile. Add one to receive them.), a number without a country prefix (Your phone number isn't in international format. Update it to include a country prefix (e.g. +47…) — SMS notifications need this to reach you.), or a number that has opted out (Your number has opted out of SMS from this tenant (likely after a previous STOP reply). Contact a tenant admin to re-enable SMS to your number.). The first two you fix on your own profile: Change your name, photo and contact details.

5. Quiet hours are on. Mute SMS notifications during these hours. In-app and email are unaffected, so you'll still see everything when you're back. So a missing SMS at 22:00 is often working as configured.

6. Toasts are off, and you assumed they were notifications. The pop-up preview is a separate setting from the notification itself — Pop a transient notification on screen so you can act on it without opening the bell. With it off, notifications still arrive silently in the bell.

If none of those explain it, the history page shows every notification that was actually generated for you. If the event is listed there, it was sent and the problem is delivery; if it is not, it was never raised, and the cause is one of the first two.