Following a problem or idea you sent us

When you report a problem or send an idea, through the Support form or by asking Dealy, you hear from us as it moves. Each step arrives as one notification under the bell, titled with your own report.

When you send a report from the form, Bifoga filer adds screenshots, a short screen recording, a PDF or a document, up to 25 MB each. You can also paste a screenshot straight into the form.

The steps

• Mottagen: we have it. There is no notification for this one; you just sent it.
• Pågår: someone on our team has started on it.
• Åtgärdad, kommer snart: we have fixed it, but the fix has not reached the version you use yet. It arrives with an upcoming update, so the problem can still be there for a little while.
• Åtgärdad och tillgänglig: the fix is now in the version you use. If you still see the problem, report it again; Dealy can reopen it for you.
• Löst: we looked into it and closed it without a change to the app, for example because it was a setting or already worked as expected.
• Stängd: we decided not to make this change for now.

If a report is reopened, you hear again when work starts and when the new fix is ready. If someone else reported the same thing and we joined the two, your report follows theirs and you keep hearing about it under your own title.

Seeing your report

Click the notification. A window opens on top of the page you are on with what you sent, any files you attached, the date and its current step. The link in the address bar opens the same window again after a reload.

Only you can open your report, and only from the workspace you sent it from. A colleague who opens your link is told it is not available to them.