Read the Needs attention panel on the orders dashboard

The Kræver opmærksomhed panel shows four counts. Click any of them to open an explanation of that number rather than a bare list.

See the orders behind a count

1. 1Open Overblik.
2. 2Find the Kræver opmærksomhed panel.
3. 3Click the count you want to understand.
4. 4Read the summary at the top: how many orders are affected, how many are still genuinely not sent, and what they are worth per month.
5. 5Work down the causes. Each one says what happened and what to do about it.
6. 6Click any order in a cause to open it.

What each count measures

⟦Botfejl (30d)⟧ counts orders the bot could not submit in the last 30 days. Most are usually missing or out-of-range information rather than a fault in the automation, which is why the cause breakdown matters more than the total. An activation date further ahead than the supplier accepts is the most common one, and those orders become submittable on their own once the date comes into range.

⟦SMS ikke bekræftet (24t+)⟧ counts orders where the confirmation SMS went out at least 24 hours ago and the customer has not confirmed. It covers every unconfirmed order, not only recent ones, so it behaves like a backlog rather than a daily figure.

Each order is confirmed on its own. That is deliberate: a customer who buys again next year has not pre-confirmed the new order by having confirmed the old one. Where the same phone number confirmed a different order within a month either side, that is called out as a possible duplicate so you can check before chasing the customer.

⟦Venter på indsendelse⟧ counts orders the customer confirmed that have not reached the supplier yet. Orders that failed in the bot are counted under bot failures instead, so no order appears in both.

⟦Ufærdige kladder⟧ counts draft orders that are still missing something they cannot be submitted without: a product, an address, a name, phone or email, a date of birth, or an activation date. It groups them by what is actually missing, so you can see at a glance that most are usually starts with no product chosen rather than nearly finished sales.

A draft stops counting as incomplete the moment the required details are there. It does not matter whether they were filled in through the order wizard or added on the order page afterwards. Drafts that have everything and are simply waiting to be sent are reported separately, under Not counted here.

Why a count may be lower than you expect

Each panel lists what it deliberately left out, under Not counted here. Cancelled orders, orders already counted under another heading, and orders a person recorded as sent by hand are all excluded so the number stays something you can act on.

Check whether an order really reached the supplier

Inside the bot failures panel there is a Orders worth checking with Bahnhof list. It collects the orders where our record of whether the supplier received the order disagrees with what the bot actually did. Do not simply re-run these, because an order that did go through would then be placed twice. Confirm with the supplier first.