The Audit Log tab

Granskningslogg is the history of a subscription: every change, in order, with who made it.

The events you will see: Skapad, Aktivering, Ändring, Prenumerationsändring, Nedgradering and Uppdaterad.

Change sets are how a change moves through the system rather than happening all at once: Utkast → Skapad → Väntar på godkännande → Godkänd → Köad → Bearbetar → Tillämpad, or Avvisad, Avbruten and Misslyckades.

That chain is the answer to most billing questions. "The customer says we agreed a lower price" is settled by reading when the change was made and by whom. And a change sitting at Väntar på godkännande is the usual reason an expected upgrade has not shown up on an invoice — it was entered but never approved.

⟦Misslyckades⟧ is the one to act on. The change was agreed and did not apply, which means the customer is still on the old terms while everyone believes otherwise.

⟦Inga ändringsuppsättningshändelser ännu.⟧ on an untouched subscription is normal.

Check the log before changing anything. Seeing that somebody adjusted the same subscription last week usually changes what you were about to do: Change, pause or end a subscription.