Website chatbot
Embed a chatbot on your website. It answers visitors from your knowledge base and creates a ticket for anything it can't handle.
Turn your website into a 24/7 inbound sales and support channel.
How it fits together:
- Answers visitor questions instantly from your existing knowledge base — no separate training step. What the chatbot knows
- Escalates anything it can't handle into a real ticket, so nothing falls through the cracks. What a chat turns into
- Lets your team take over a live conversation from the staff inbox when human touch is needed. Step into a live chat
- Embeddable on any website with a single snippet — Webflow, WordPress, Squarespace, Wix, Shopify, or custom HTML. Put the chatbot on your website
Where you configure it: Website Chatbot in the admin area, with tabs for Configuration, Notifications, Embed code, Conversations, Insights and Live test.
Chatbot versus Dealy. The chatbot faces your *visitors* and answers from your public knowledge base. Dealy faces *your team* and works with your CRM data. They are separate, and the chatbot can see nothing about your customers. See Dealy, the assistant.
Chatbot versus team chat. Team chat is internal conversation between colleagues: Team chat.
It is only as good as your knowledge base. A bot with three articles behind it will escalate almost everything, which is worse than no bot. Write the answers first: Write a knowledge base article
In this section
Put the chatbot on your website
Configure the bubble, copy one snippet, and paste it into your site
What the chatbot knows
Public knowledge base articles, plus your own instructions — and nothing else
Step into a live chat
Watch conversations as they happen and take over from the bot when it matters
What a chat turns into
Escalations become tickets, and the conversation is the context