Support that
actually knows
your customers.
Why treat your biggest client like a stranger? DealJourney fuses your CRM data directly into a powerful ticketing engine. No silos. No switching tabs.
The power of context
Stop asking customers for their account details. Every ticket arrives flanked by rich CRM data, empowering your team to deliver white-glove service instantly.
Stripe Inc.
Prioritize the VIPs
Because DealJourney knows Stripe is an Enterprise customer, this ticket instantly bypasses the queue and flags a response deadline.
Protecting active deals
Support reps see there's an active $45k expansion deal on the line. They can instantly loop in the Account Executive to ensure smooth handling.
I see we're in the middle of closing the Q4 Expansion. I'm CC'ing your Account Manager, Sarah, to make sure we align this fix with your upcoming rollout.
Seamless follow-up
Once resolved, the interaction is logged directly to the contact's CRM timeline. Everyone stays in the loop forever.
Let AI handle the repetitive questions.
Train our AI on your past tickets, help center articles, and internal knowledge base. It drafts perfect replies for your agents, or can be set to fully resolve common issues on autopilot.
- Draft suggestions appear instantly on new tickets
- Trained specifically on your company's knowledge base
- Set confidence thresholds for auto-replies without human touch
I accidentally exposed my production API key. How do I roll it and get a new one?
Hi there! To roll your production API key, please go to Settings > Developer > API Keys. Click "Revoke & Roll Key" on your production token. This will immediately invalidate the old key and generate a new one.
Engineered for velocity
A ticketing system shouldn't just be a digital filing cabinet. It needs to actively work for you. DealJourney automates the busywork so you can focus on resolving issues.
Two-way Email Sync
Connect support@yourcompany.com. We automatically parse incoming emails, match them to CRM contacts via domain, and turn them into trackable tickets.
Response Timers
Set custom response deadlines based on company tier. Get pinged before time runs out.
Auto Routing
Automatically assign technical issues to engineers and billing questions to finance.
Private Collaboration
Leave internal notes and @mention teammates directly within the ticket thread. Customers only see what you explicitly send to them.
Can someone from eng look at this payload?
On it. Looks like a malformed JSON body.
Your next customer is waiting.
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