Subscription terms
Last updated 6 October 2026
These terms apply to running subscriptions to DealJourney and are a separate document. Purchase, prices, VAT, delivery and complaints are covered by our terms of sale.
1. What the subscription covers
A subscription gives access to DealJourney for the number of users you chose, on the plan you chose. It runs continuously until it is cancelled.
2. Start
The subscription starts on the day you choose a plan and the payment is approved. The free trial does not become a subscription by itself: you choose a plan yourself when the trial ends.
3. Period and renewal
You choose monthly or annual billing. A monthly subscription runs one month at a time, an annual one twelve months at a time. It renews automatically at the end of the period unless you have cancelled before then.
4. Payment and the recurring charge
Each period is paid in advance. If you pay by card, the same card is charged automatically at every renewal until you cancel. You receive a receipt by email for every payment, showing the amount, the period and the date of the next charge.
5. Changing plan or number of users
You can upgrade, downgrade or change the number of users at any time. The change takes effect immediately and we settle the rest of the period pro rata.
6. Price changes
We can change prices with 30 days' notice by email. The period you have already paid for keeps its price. If you do not accept the new price, you can cancel before it takes effect.
7. Cancellation
You can cancel at any time by writing to support@dealjourneycrm.com. We confirm in writing by the next working day at the latest. Cancelling stops the recurring charge immediately, and access continues to the end of the period. The remainder of a paid period is not refunded.
8. If a payment fails
If a payment does not go through, we try again and tell you by email. If the amount is still unpaid 14 days after it was due, we close access. You can reopen it by paying what is outstanding.
9. Your data when the subscription ends
You can export your data for as long as the subscription runs. Once it ends we keep it for 30 days, so you have time to fetch it or change your mind, and then it is deleted.
10. If we cancel
We can end a subscription with 30 days' notice, and we then refund the part of the period you paid for and did not get. In case of serious misuse of the service we can close access immediately.
11. Questions about the subscription
Write to support@dealjourneycrm.com. DealJourney ApS, CVR 45888436, Enghavevej 12, st. tv., 1674 København V, Danmark.