Terms of sale
Last updated 6 October 2026
These terms of sale apply when you buy DealJourney. The length of a subscription, its renewal, the recurring charge and how to cancel are set out in our subscription terms, which are a separate document.
1. Seller
DealJourney ApS, CVR 45888436, Enghavevej 12, st. tv., 1674 København V, Danmark. Write to support@dealjourneycrm.com. We answer on weekdays between 9 and 16 Danish time.
2. What you are buying
DealJourney is a CRM system you use in the browser and in our app: pipeline, quotes, invoicing, support and synchronisation with your accounting system. Access is sold per user per month on one of the Startup, Scaleup or Premium plans. What each plan includes is set out on the pricing page.
3. Prices and VAT
Prices are in euro and exclude VAT. On annual billing, Startup is EUR 29, Scaleup EUR 49 and Premium EUR 69 per user per month. Monthly billing costs 20 percent more. VAT is added according to the rules that apply in your country and is shown on the invoice.
4. The agreement
The agreement is made once you have chosen a plan and the payment has been approved. You receive a confirmation by email repeating the plan, the number of users, the price, the billing interval and the date of the next payment.
5. Payment
You can pay by payment card, or by invoice where we have agreed that. Card payments are handled by our payment provider over an encrypted connection. We never see your full card details and do not store them. Each period is paid in advance.
6. Delivery
Access opens as soon as the payment is approved and lasts for the whole period paid for. There is no physical delivery and no delivery cost.
7. Free trial
Every plan comes with a 14-day free trial with full access. No payment card is required, and the trial does not turn into a paid subscription by itself. When it ends, you choose whether to continue.
8. Right of withdrawal
DealJourney is sold to businesses, and agreements you enter into as a business are not covered by the consumer right of withdrawal. If you buy as a consumer, you have 14 days to withdraw from the day the agreement is made. If you ask us to open access immediately, you also consent to delivery starting at once, and the right of withdrawal ends once the service has been fully delivered.
9. Refunds
Amounts paid are not refunded unless the law requires it or we have expressly agreed otherwise. Cancelling stops future payments and the current period runs to its end. If an invoice or a payment is wrong, we correct it as soon as you tell us.
10. Complaints
Write to support@dealjourneycrm.com if something does not work as agreed. We answer by the next working day at the latest. If you are a consumer and disagree with our answer, you can complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, at naevneneshus.dk.
11. Personal data
We process personal data in line with our privacy policy. The data you put into DealJourney is yours, and you can export it for as long as the agreement runs.
12. Governing law and venue
The agreement is governed by Danish law. Disputes that cannot be settled amicably are decided by the City Court of Copenhagen.