# DealJourney: Full Content

> A multi-tenant SaaS CRM and billing platform built for Nordic SMBs: deal and opportunity tracking, invoicing, subscription management, and customer support ticketing, with native integrations to the accounting systems Nordic businesses already use.

## Overview

DealJourney is a CRM that combines pipeline and opportunity management with subscription billing, invoicing, and a built-in support ticketing system in one platform. It is aimed at small and mid-sized businesses in the Nordics that want to manage the full customer lifecycle, from first lead to recurring revenue, without stitching together separate sales, billing, and support tools. Its main differentiators are first-class subscription and recurring-revenue handling alongside the sales pipeline, and deep two-way integrations with the ERP and accounting systems Nordic businesses actually run: Tripletex, Fiken, PowerOffice Go, e-conomic, Fortnox, 24SevenOffice, Unimicro, Uniconta, Visma.net, Visma Business NXT, and Dynamics 365 Business Central. DealJourney is built by DealJourney ApS in Copenhagen, Denmark.

## Key facts

- Category: CRM + subscription billing + support ticketing (one platform).
- Market: small and mid-sized businesses in the Nordics (Denmark, Norway, Sweden).
- Pricing: public per-user pricing from EUR 29/user/month; 14-day free trial, no credit card required; no permanent free tier.
- Integrations: eleven ERP connectors. Available to connect today: Tripletex, Fiken, PowerOffice Go, e-conomic (all two-way including invoices), Fortnox and 24SevenOffice (customers only). Built and enabled on request while vendor production credentials are pending: Unimicro, Uniconta, Visma.net, Visma Business NXT, Dynamics 365 Business Central.
- Company: DealJourney ApS, Copenhagen, Denmark (CVR 45888436), founded 2025.

## DealJourney vs. traditional CRMs

| What matters | DealJourney | Traditional CRMs |
| --- | --- | --- |
| Pricing transparency | Public per-user pricing from EUR 29/user/month, no sales call required. | Quote-based pricing, hidden tiers, and add-ons revealed late in the process. |
| Nordic ERP integrations | Native sync with Tripletex, Fiken, Fortnox, e-conomic, and PowerOffice. | Limited or no native support for Nordic accounting systems. |
| Setup time | Self-serve onboarding and a 14-day free trial. Start the same day. | Weeks of implementation, often requiring a paid consultant. |
| Built-in invoicing & subscriptions | Invoicing, subscriptions, and products included in the platform. | Usually a separate billing tool or paid integration. |
| Integrated ticketing | Support tickets share the same customer record as sales and billing. | Support lives in a separate help-desk product. |
| AI assistant | Built-in CRM assistant that drafts replies and answers questions about your data. | AI features gated behind premium tiers, if available at all. |

## ERP and accounting integrations, record by record

Direction is stated per record type. "Two-way" means a change on either side
updates the other. "To ERP" means DealJourney writes it and does not read it
back. "From ERP" means DealJourney reads it and does not write it. "Not synced"
is listed explicitly rather than left to inference. Verified 2026-08 against the connectors themselves.

"On request" means the connector is built and tested but the vendor has not
issued production credentials yet, so it is enabled per customer rather than
self-serve.

| ERP | Market | Availability | Two-way | To ERP | From ERP | Not synced |
| --- | --- | --- | --- | --- | --- | --- |
| Tripletex | NO | Connect today | customers, contacts, products, invoices, suppliers | orders | payments | quotes, supplier invoices, recurring invoices, journal entries |
| Fiken | NO | Connect today | customers, contacts, products, invoices | recurring invoices | none | orders, quotes, suppliers, supplier invoices, payments, journal entries |
| PowerOffice Go | NO | Connect today | customers, contacts, products, invoices, suppliers | quotes, recurring invoices | supplier invoices, journal entries | orders, payments |
| e-conomic | DK | Connect today | customers, contacts, products, invoices, suppliers | orders, quotes, recurring invoices | supplier invoices, journal entries | payments |
| Fortnox | SE | Connect today | none | none | customers | contacts, products, invoices, orders, quotes, suppliers, supplier invoices, recurring invoices, payments, journal entries |
| 24SevenOffice | Nordics | Connect today | customers | none | none | contacts, products, invoices, orders, quotes, suppliers, supplier invoices, recurring invoices, payments, journal entries |
| Unimicro | NO | On request | customers, contacts, products, suppliers | none | invoices | orders, quotes, supplier invoices, recurring invoices, payments, journal entries |
| Uniconta | DK | On request | customers, contacts, products, suppliers | none | invoices | orders, quotes, supplier invoices, recurring invoices, payments, journal entries |
| Visma.net | Nordics | On request | customers, contacts, products, suppliers | none | invoices | orders, quotes, supplier invoices, recurring invoices, payments, journal entries |
| Visma Business NXT | Nordics | On request | customers, products | orders | none | contacts, invoices, quotes, suppliers, supplier invoices, recurring invoices, payments, journal entries |
| Dynamics 365 Business Central | Nordics | On request | customers, contacts, products, invoices, suppliers | none | none | orders, quotes, supplier invoices, recurring invoices, payments, journal entries |

## FAQ: General

### What is DealJourney?

DealJourney is a CRM built for Nordic SMBs. It covers your full revenue cycle, from lead capture and pipeline management to subscription tracking and renewals, without the complexity or cost of enterprise solutions.

### How long does it take to get started?

Most teams are up and running within a day. DealJourney is designed to be intuitive, so there's minimal onboarding. If you need help, our team offers free setup assistance during your trial.

### Does DealJourney integrate with my accounting system?

Yes. We integrate directly with Tripletex, Fiken, Fortnox, and e-conomic. When a deal is won, invoices and customer data sync automatically. No manual entry required.

### Is there a free trial?

Absolutely. You get a 14-day free trial with full access to all features. No credit card required to start.

### Can I import data from my current CRM?

Yes. We support CSV imports and can help migrate data from most CRM systems. Our team will assist with the migration to make sure nothing gets lost.

### What kind of support do you offer?

We offer email and chat support for all plans, with priority support and a dedicated account manager on higher tiers. Our team is based in the Nordics and responds quickly.

## FAQ: Pricing

### Can I try DealJourney for free?

Absolutely. Every plan includes a 14-day free trial with full access to all features. No credit card required.

### What happens when my trial ends?

You'll be prompted to choose a plan. If you decide not to continue, your data is safely stored for 30 days in case you change your mind.

### Can I change plans later?

Yes, you can upgrade or downgrade at any time. Changes take effect immediately, and we'll prorate the difference.

### Do you offer discounts for nonprofits or startups?

We do! Reach out to our sales team and we'll work out a plan that fits your budget.

### How does the ERP sync work?

DealJourney natively integrates with popular accounting and ERP systems like Tripletex, Fiken, Fortnox, and e-conomic. Closed deals can be pushed as draft invoices with a single click.

### Is my data secure?

Your data is encrypted in transit and at rest, every request is scoped to your own workspace, and we run on managed, AWS-backed infrastructure. Our security page has the full detail, including what we have not certified yet.

## FAQ: Features & integrations

### Does DealJourney integrate with Tripletex and Fiken?

Yes. DealJourney natively integrates with Tripletex and Fiken, as well as Fortnox, e-conomic, and PowerOffice, so closed deals sync to your accounting system as draft invoices.

### Does DealJourney include invoicing?

Yes. Invoicing, subscriptions, and product management are built into the platform, so you can bill customers without a separate tool.

### Is there a ticketing system in DealJourney?

Yes. DealJourney includes an integrated ticketing system where support tickets share the same customer record as sales and billing.

### Can I track deals and pipelines in DealJourney?

Yes. DealJourney provides opportunity and deal tracking with customizable pipelines, stages, and forecasting.

### Does DealJourney have reporting and dashboards?

Yes. Built-in reports and dashboards cover pipeline value, win rates, sales cycle, and growth so you can track performance in real time.

## FAQ: Ticketing

### Does DealJourney include a ticketing system?

Yes. DealJourney has an integrated ticketing system built into the CRM, so support tickets sit alongside sales, invoicing, and customer data.

### Can support tickets be created from email?

Yes. Incoming emails can be turned into tickets automatically, and replies stay threaded on the same ticket.

### Does the ticketing system support SLAs?

Yes. You can set response and resolution targets, and DealJourney tracks first-response and resolution timers against them.

### Can tickets be routed to the right team automatically?

Yes. Rule-based routing assigns tickets to the right person or team based on conditions like message content or customer.

### Does DealJourney use AI to help answer tickets?

Yes. The built-in assistant can draft replies grounded in your knowledge base, which an agent reviews before sending.

## FAQ: DealJourney as a CRM alternative

### Is DealJourney a good CRM alternative?

DealJourney is a strong alternative for Nordic small and mid-sized businesses that want transparent per-user pricing, native ERP integrations, and built-in invoicing, ticketing, and an AI assistant in one platform.

### Does DealJourney integrate with Norwegian accounting systems?

Yes. DealJourney natively integrates with Tripletex, Fiken, Fortnox, e-conomic, and PowerOffice, so closed deals can be pushed as draft invoices without manual re-entry.

### How much does DealJourney cost compared to other CRMs?

DealJourney starts at EUR 29 per user per month on the Startup plan, with pricing published openly on the pricing page. No sales call needed to see what you'll pay.

### Do I have to commit to a long contract?

No. DealJourney is a no-lock-in subscription you can cancel anytime, and every plan starts with a 14-day free trial.

### Can DealJourney replace both my CRM and my support tool?

Yes. Sales, invoicing, subscriptions, and support ticketing share the same customer record, so you can replace several separate tools with one platform.

## Pages

- Home (https://www.dealjourneycrm.com/): Overview of the DealJourney CRM and billing platform.
- Features (https://www.dealjourneycrm.com/features): Pipeline and opportunity tracking, invoicing, subscriptions, and ERP integrations.
- Pricing (https://www.dealjourneycrm.com/pricing): Plans and per-user pricing from EUR 29/user/month, with a 14-day free trial.
- Ticketing (https://www.dealjourneycrm.com/ticketing): Built-in customer support ticketing tied to sales context.
- Dealy AI (https://www.dealjourneycrm.com/ai): The AI assistant inside DealJourney: meeting prep, inbox triage, dictation, and autonomous CRM work.
- Automation (https://www.dealjourneycrm.com/automation): Workflow automation for repetitive sales and billing tasks.
- Find customers (https://www.dealjourneycrm.com/find-customers): Prospect discovery and enrichment to fill the top of the funnel.
- Win deals (https://www.dealjourneycrm.com/win-deals): Sequences, dialer, offers, and e-signing to keep deals moving.
- Get paid (https://www.dealjourneycrm.com/get-paid): Invoicing, subscriptions, and cash collection triggered by won deals.
- Commissions (https://www.dealjourneycrm.com/commissions): Automatic commission calculation and payouts for sales reps.
- Self-service (https://www.dealjourneycrm.com/self-service): Customer help center, training, and chatbot.
- Integrations (https://www.dealjourneycrm.com/integrations): Two-way sync with Nordic ERPs: Tripletex, Fiken, Fortnox, e-conomic, PowerOffice.
- CRM alternative (https://www.dealjourneycrm.com/crm-alternative): How DealJourney compares to traditional CRMs for Nordic SMBs.
- Compare DealJourney (https://www.dealjourneycrm.com/compare): Index of head-to-head comparisons against SuperOffice, webCRM, Lime CRM and Tribe CRM.
- DealJourney vs SuperOffice (https://www.dealjourneycrm.com/compare/superoffice): 61-feature comparison. SuperOffice gates most features behind Core/Growth, quotes pricing per customer, and has no self-serve trial; DealJourney publishes flat pricing with every feature on every plan.
- DealJourney vs webCRM (https://www.dealjourneycrm.com/compare/webcrm): 61-feature comparison. webCRM has no subscription billing, no AI assistant and no telephony, and requires a minimum of 2 users; seat prices are otherwise comparable.
- DealJourney vs Lime CRM (https://www.dealjourneycrm.com/compare/lime-crm): 61-feature comparison. Lime CRM sells Sales, Customer Service and Marketing as separately priced modules from EUR 55/user/month on a 12-month minimum term.
- DealJourney vs Tribe CRM (https://www.dealjourneycrm.com/compare/tribe-crm): 61-feature comparison. Tribe CRM is Dutch (Efficy-owned), gates AI, automation and ticketing to Advanced/Ultimate, and requires a minimum of 2 users.
- Custom objects (https://www.dealjourneycrm.com/features/custom-objects): Define your own record types with their own list views, fields, permissions and automations. No developer required.
- Team chat (https://www.dealjourneycrm.com/features/team-chat): Internal channels, threads and DMs inside the CRM, next to the customer record being discussed.
- Projects (https://www.dealjourneycrm.com/features/projects): Deliver the work you sold: grid, tasks, dependencies and capacity, attached to the customer that paid for it.
- Documents & e-signing (https://www.dealjourneycrm.com/features/e-signing): Build contracts from templates, send for signature, and file the signed copy on the opportunity.
- DealJourney + Tripletex (https://www.dealjourneycrm.com/integrations/tripletex): Which record types DealJourney syncs with Tripletex and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + Fiken (https://www.dealjourneycrm.com/integrations/fiken): Which record types DealJourney syncs with Fiken and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + PowerOffice Go (https://www.dealjourneycrm.com/integrations/poweroffice-go): Which record types DealJourney syncs with PowerOffice Go and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + e-conomic (https://www.dealjourneycrm.com/integrations/e-conomic): Which record types DealJourney syncs with e-conomic and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + Fortnox (https://www.dealjourneycrm.com/integrations/fortnox): Which record types DealJourney syncs with Fortnox and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + 24SevenOffice (https://www.dealjourneycrm.com/integrations/24sevenoffice): Which record types DealJourney syncs with 24SevenOffice and the direction of each, plus the record types it does not cover. Available to connect today.
- DealJourney + Unimicro (https://www.dealjourneycrm.com/integrations/unimicro): Which record types DealJourney syncs with Unimicro and the direction of each, plus the record types it does not cover. Built and tested; enabled per customer while vendor production credentials are pending.
- DealJourney + Uniconta (https://www.dealjourneycrm.com/integrations/uniconta): Which record types DealJourney syncs with Uniconta and the direction of each, plus the record types it does not cover. Built and tested; enabled per customer while vendor production credentials are pending.
- DealJourney + Visma.net (https://www.dealjourneycrm.com/integrations/visma-net): Which record types DealJourney syncs with Visma.net and the direction of each, plus the record types it does not cover. Built and tested; enabled per customer while vendor production credentials are pending.
- DealJourney + Visma Business NXT (https://www.dealjourneycrm.com/integrations/visma-business-nxt): Which record types DealJourney syncs with Visma Business NXT and the direction of each, plus the record types it does not cover. Built and tested; enabled per customer while vendor production credentials are pending.
- DealJourney + Dynamics 365 Business Central (https://www.dealjourneycrm.com/integrations/dynamics-365-business-central): Which record types DealJourney syncs with Dynamics 365 Business Central and the direction of each, plus the record types it does not cover. Built and tested; enabled per customer while vendor production credentials are pending.
- Blog (https://www.dealjourneycrm.com/blog): Articles on CRM, subscriptions, and growing recurring revenue.
- Help Centre (https://www.dealjourneycrm.com/help): Step-by-step guides for every part of DealJourney, one page per task, generated from the product's own documentation and kept in step with the real UI labels. Start here for any 'how do I ...' question.
- Docs (https://www.dealjourneycrm.com/docs): Product documentation and integration guides.
- Changelog (https://www.dealjourneycrm.com/docs/changelog): Release notes: what shipped and when.
- Security (https://www.dealjourneycrm.com/security): Hosting, tenant isolation, encryption, access control, sub-processors, GDPR posture, and what DealJourney is not certified for (no ISO 27001 or SOC 2 today).
- About (https://www.dealjourneycrm.com/about): About DealJourney ApS.
- Contact (https://www.dealjourneycrm.com/contact): Get in touch with the team.

## Blog posts

- When One SMS Change Cost $4000, Leadway Switched CRM-system (https://www.dealjourneycrm.com/blog/leadway-call-centre-crm-customer-story): Leadway ran a call centre on a system that set the terms. Now they save 3 to 4 hours a week, and payroll comes out of the CRM ready to use.
- 3 Things AI Will Never Replace in B2B Sales (No Matter How Good the Model Gets) (https://www.dealjourneycrm.com/blog/3-things-ai-will-never-replace-in-b2b-sales): AI can transcribe, summarise and follow up. It still cannot read hesitation, build trust, or tell a prospect the truth. Here is what that means.
- Mid-Year Review: 5 Numbers to Check in Your CRM Before the Summer Break (https://www.dealjourneycrm.com/blog/mid-year-review-5-numbers-to-check-in-your-crm-before-the-summer-break): Your CRM knows things you don't. Here are the five numbers to check before summer, and what to do when the answers aren't comfortable.
- Why Flexibility Builds Stronger Customer Relationships (https://www.dealjourneycrm.com/blog/why-flexibility-builds-stronger-customer-relationships): Renewals shouldn't feel like a trap. Here's how flexibility, transparency, and continuous communication build trust that makes customers want to stay.
- What is a Subscription-Based Business Model? (https://www.dealjourneycrm.com/blog/what-is-a-subscription-based-business-model): Subscription models have become the backbone of countless industries — from SaaS and streaming to fitness and meal kits. Here's how they work and why they win.
- How to Use CRM Data to Increase Subscription Renewals (https://www.dealjourneycrm.com/blog/how-to-use-crm-data-to-increase-subscription-renewals): Subscription renewals aren't driven by luck — they're driven by understanding. Here's how to turn CRM data into a retention engine.
- ProspectFinder and DealJourney CRM launch strategic partnership (https://www.dealjourneycrm.com/blog/prospectfinder-strategic-partnership): Through the integration, users can prospect directly in DealJourney CRM and follow potential customers through the entire sales process, from first contact to recurring customer.
- How to Transition from One-Time Sales to a Subscription Model (https://www.dealjourneycrm.com/blog/how-to-transition-from-one-time-sales-to-subscription): Moving from transactions to relationships isn't just a pricing change — it reshapes your entire organization. Here's how to do it without losing momentum.
- Welcome PlastNordic to DealJourney CRM (https://www.dealjourneycrm.com/blog/welcome-plast-nordic): PlastNordic, building a Nordic industry around plastic and textile recycling, gained the structure and oversight they were missing.
- Fiken + DealJourney CRM Integration (https://www.dealjourneycrm.com/blog/fiken-integrasjon): Connect your Fiken accounting system to DealJourney CRM for automatic sync of customers, orders, invoices, and payments.
- Welcome AV Signage to DealJourney CRM (https://www.dealjourneycrm.com/blog/welcome-av-signage): AV Signage, a Norwegian specialist in professional AV solutions and digital signage, found the CRM they had been missing.
- Welcome Nord Export to DealJourney CRM (https://www.dealjourneycrm.com/blog/welcome-nord-export): Nord Export — a Norwegian export company specializing in premium seafood — chose DealJourney for full control over leads and offers.
- Tripletex + DealJourney CRM Integration (https://www.dealjourneycrm.com/blog/tripletex-integrasjon): Connect your Tripletex accounting system to DealJourney CRM for automatic sync of customers, orders, invoices, and payments.

## Contact

- Support: support@dealjourneycrm.com
- App: https://app.dealjourneycrm.com
- Company: DealJourney ApS, Enghavevej 12, st. tv., 1674 København V, Denmark